Cancellation Policy

At ServEase, we value your time. We also understand that plans can change, necessitating a change or cancellation of your appointment. Our cancellation policy is designed to accommodate these changes while ensuring fairness and availability for all our customers.

Cancellation Within the App:

You may cancel your appointment through our app up to 24 hours before the scheduled time without incurring any charges.

Cancellation Outside the App:

If you cannot use the app for cancellation, you may have received an email with a cancellation link, or you can call the service provider directly. Please note that if you are unable to cancel the booking at least 24 hours before your appointment, it will be considered a no-show.

No-Show Policy:

Failure to cancel your appointment at least 24 hours before the scheduled time or not showing up without prior cancellation will result in a no-show. In such cases, when you attend the next booked appointment, you will be required to cover the cost of the missed appointment in addition to the cost of your new appointment.

Repeated instances of no-shows may lead to your account being suspended or banned from using ServEase. This action is a last resort and is taken to ensure fair access to our services for all customers.

Understanding and Cooperation:

This policy helps us manage the service providers' schedule effectively and offer available slots to other customers if applicable. We appreciate your understanding and cooperation in helping us maintain a high standard of service.