We at ServEase (“we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our application, and services (collectively, “Services”).
We collect personal information relating to you (“Personal Information”) as follows:
Personal Information You Provide: We collect Personal Information if you create an account to use our Services or communicate with us as follows:
Ratings and Comments on Providers: You have the option to rate providers on a scale of 1-5 and provide comments on the services they offer.
Photographs and Images: You can upload a profile picture.
Package Subscriptions: If you purchase or subscribe to multi-session packages offered by providers, we collect information related to these subscriptions (e.g., package details, usage status).
Location Information: We collect data related to the geographic location where your service is provided.
About Yourself: This includes personal descriptions or details you provide in your provider profile, as well as information about the service you offer (e.g., barber, trainer, beautician).
Service Details: Specifics about the services you offer, such as descriptions, pricing, duration (time it takes), and configuration intervals. The service price information will be used to compile your income statistics within the platform.
Session Packages: Information related to managing any multi-session packages you may offer.
Loyalty Discounts: Details regarding any loyalty discount configurations you set up.
Availability Slots: Information regarding your available time slots for providing services, which you may choose to provide.
Ratings on Customers: You can rate customers based on your interactions on a scale of 1-5.
Photographs and Images: You have the option to upload any photos or images to your profile or in relation to the services you offer, as well as a profile picture.
This information helps us facilitate interactions between providers and customers, enhance the user experience, and maintain the quality of our Services.
Local Provider Discovery: Show you service providers based on your current municipality.
Service Availability: Provide accurate service availability relevant to your location.
Handling of Location Data: While location access is necessary for the app's operation, we handle this data with utmost care. Your location data is used exclusively for discovering service providers and is not used for tracking or any unrelated purposes. We retain location data only as long as needed for these purposes and ensure compliance with privacy laws and regulations. We do not store your precise geographic location permanently on our servers.
User Control and Privacy: You have control over your location data. If you prefer, you can manually enter your location (municipality) instead of allowing automatic location access.
Personal Information We Receive Automatically From Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions (“Technical Information”):
We may use Personal Information for the following purposes:
In certain circumstances we may provide your Personal Information to third parties without further notice to you, unless required by the law:
With Other Users:
When you request services from providers on ServEase or rate a provider, certain information about you may be shared with other users. This may include your name, profile picture, phone number, details about the services you request, and any content you provide.
All of the above-mentioned data, including any Content you provided.
With Vendors and Service Providers:
To assist us in meeting business operations needs and to perform certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers, email communication software, and web analytics services, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.
Business Transfers:
If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
For Legal Compliance:
We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, or users, or the public, or (vi) to protect against legal liability.
Depending on location, individuals in the EEA, the UK, and across the globe may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:
You can exercise some of these rights through your ServEase account in the app. If you are unable to exercise your rights through your account, please submit your request to support@servease.me.
Our Service is not directed to children under the age of 13. ServEase does not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to ServEase through the Service, please contact us at support@servease.me. We will investigate any notification and if appropriate, delete the Personal Information from our systems.
We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information online from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
We’ll retain your Personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.
By using ServEase, you understand and acknowledge that your Personal Information will be processed and stored on servers managed by our hosting provider in France, and may be disclosed to our service providers and affiliates in other jurisdictions as necessary to provide the Services.
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, the following specific information applies to you:
Legal Basis for Processing: Our legal bases for processing your Personal Information include:
EEA and UK Representative: We’ve appointed the following representatives in the EEA and UK for data protection matters. You can contact our representatives at support@servease.me. Alternatively:
Data Controller: For the purposes of the EU General Data Protection Regulation (GDPR) and applicable UK data protection laws, the data controller is Ali Dahud at 7100, Szekszárd, Hungary, Rákóczi utca 67.
Your Rights (EEA/UK/Swiss): Individuals in these regions have specific rights as outlined in Section 4, including rights to access, rectification, erasure, restriction, data portability, objection, and lodging complaints with a supervisory authority.
If you are using our Services from a location outside the European Economic Area (EEA), the United Kingdom (UK), and Switzerland, the following applies:
This section details how ServEase ("we", "us", "our") accesses, uses, stores, and shares user data obtained from Google services when you choose to connect your Google Account to our platform. Our handling of this data complies with the Google API Services User Data Policy, including the Limited Use requirements.
If you choose to register or sign in to ServEase using your Google Account, we request access to basic profile information provided by Google.
How We Use It: This information is used solely to:
How We Store It: Your Google Account ID, name, email, and profile picture URL are stored securely within our user database as part of your ServEase profile.
Sharing: We do not share this personal information obtained via Google Sign-In with external third parties, except as necessary to provide our service (as outlined in this policy) or as required by law.
If you are a service provider on our platform, you may choose to connect your Google Calendar to enable seamless booking management and automatic Google Meet link generation.
Permission Requested: We request the https://www.googleapis.com/auth/calendar.events permission scope. This allows our application (acting on your behalf after you grant consent) to view, create, and manage events on calendars you can access.
Data Accessed & Used:
Data Stored:
Sharing: To add the customer as an attendee to the calendar event, we provide their email address (as entered during booking) to the Google Calendar API. We do not share your Google Refresh Token or other calendar data accessed via this permission with any other third parties, except as required by law or explicitly stated in this policy.
We implement commercially reasonable security measures, including encryption for sensitive data like Google Refresh Tokens, to protect the Google user data we store against unauthorized access, alteration, disclosure, or destruction.
You can review and manage the permissions granted to ServEase directly via your Google Account settings page: https://myaccount.google.com/permissions. Important: If you revoke ServEase's access directly through your Google Account settings, Google will invalidate the permissions on their end. Any associated Refresh Tokens stored by our application will immediately stop functioning and will no longer allow us to access your Google data, even if the connection is still shown as active within our app settings until refreshed.
This means disconnecting Google Calendar integration within your Google Account settings will prevent any further access to your Google Calendar by our platform, meaning we will no longer be able to automatically create calendar events or generate Google Meet links for your bookings. However, if you decide to re-link your Google Calendar but don't find the option to do so, please contact us at support@servease.me.
Disconnecting Google Sign-In linking within your Google Account settings won't remove the association between your ServEase account and your Google ID in our system, but it will require you to use other login methods or re-link Google Sign-In later.
These disconnection actions within your Google Account Settings manage the connection data stored by us but do not automatically delete your core ServEase account profile.
ServEase's use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements. Data obtained via Google APIs is used solely to provide or improve the user-facing features described above (Authentication, Calendar/Meet integration for bookings) and is never used for other purposes, such as transfer for advertising purposes, determining credit-worthiness, or lending purposes.
We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law.
Updated on: 18. Apr. 2025.
Effective: 18. Apr. 2025.
You can contact us at support@servease.me if you have any questions or concerns not already addressed in this Privacy Policy.